UD Trucks, together with its sole distributor partner Tan Chong Industrial Equipment Sdn Bhd (TCIE), has officially opened a new 2S (Sales and Service) centre in Kuantan, Pahang, strengthening its aftersales network and support for commercial vehicle operators along Malaysia’s east coast. Located on a 1.3-acre site at Lot 33021, Kawasan Perindustrian Semambu, the new facility replaces the brand’s previous centre in the area, which had reached its operational capacity following the growth of UD Trucks’ customer base in the east coast region.

Managed by TC Trucks After Sales Sdn Bhd (TCTAS), a sister company of TCIE, the expanded centre is designed to accommodate increasing customer demand while providing improved workshop capabilities, greater accessibility and more comprehensive aftersales services.

UD Trucks Region Director for Southeast Asia and East Asia, Keiichiro Ochiai, said the opening represents another step in the company’s efforts to strengthen its commercial vehicle and aftersales operations in Malaysia. He added that the larger facility would allow UD Trucks to provide better support to customers, helping them maintain efficient operations while reinforcing the brand’s position as a commercial vehicle partner.

TCIE Chief Operating Officer Loh Thim Choy said the investment reflects the company’s intention to grow alongside its customers as their businesses and operational requirements evolve. He explained that the centre was developed with customer convenience in mind, offering improved accessibility, stronger commercial connectivity and enhanced workshop capabilities. The objective is to provide dependable assistance beyond the initial truck purchase, supporting customers throughout their vehicle ownership journey.

The new Kuantan 2S centre features eight drive-through workshop bays, alongside ample truck parking space and a range of diagnostic, servicing and repair equipment. These facilities are intended to improve service efficiency, reduce vehicle turnaround times and help operators minimise downtime.

Beyond its workshop operations, the facility also incorporates several sustainability measures, including dedicated chemical fluid and waste management systems. Driver amenities have also been included, with a prayer room, rest lounge and refreshment corner providing a more comfortable environment for customers visiting the centre.

The opening ceremony also featured a truck handover to long-standing UD Trucks customer Len Fatt Machineries Sdn Bhd, which received one unit of the UD Trucks Kuzer SKE fitted with a cargo crane. The centre’s location in Kawasan Perindustrian Semambu provides access to one of Kuantan’s key industrial areas, which accommodates businesses across manufacturing, engineering, logistics and warehousing. Its connectivity to major road networks and proximity to Kuantan Port also make it a strategic location for commercial vehicle operators.