Mercedes-Benz Malaysia and NZ Wheels Sdn. Bhd. have officially opened the NZ Wheels KL Northeast Service Centre, marking the first 2S facility within the NZ Wheels network to adopt the latest Mercedes-Benz retail brand identity. Located off Jalan Genting Klang, the new facility is intended to strengthen aftersales coverage for Mercedes-Benz owners in northern Kuala Lumpur, while introducing an updated approach to vehicle servicing that places greater emphasis on customer convenience, digitalisation and the overall ownership experience.

The new service centre represents an investment of RM3 million and occupies a 7,127-square-metre site, with a total built-up area of 2,540 square metres. Its location provides convenient access to the city centre, while ample on-site parking is available for customers. The facility also complements the existing Stars@Mercedes-Benz Bangsar outlet and provides room for potential future expansion.

According to Martin Schulz, CEO and President of Mercedes-Benz Cars Malaysia and Head of Region for Mercedes-Benz Cars Southeast Asia, the development reflects the company’s continued efforts to strengthen its aftersales network and maintain its relationship with customers beyond the initial vehicle purchase. He added that the partnership with NZ Wheels would help bring servicing and customer support closer to Mercedes-Benz owners in northern Kuala Lumpur, particularly as the brand marks 140 years of automotive innovation.

Mohd Rizal Jailan, CEO of Naza Automotive Group, said the new facility represents another development in NZ Wheels’ long-standing partnership with Mercedes-Benz Malaysia, with its layout and services designed around delivering a more convenient and welcoming customer experience. Inside, the ground floor features a 200-square-metre customer lounge fitted with contemporary furnishings, providing a comfortable environment for owners while their vehicles are being serviced.

The facility also incorporates mobile consultation areas, allowing service advisors to communicate with customers more flexibly and transparently. These spaces are supported by digitally connected systems intended to streamline the servicing process, from vehicle arrival through to collection. Beyond routine aftersales operations, the service centre also includes a dedicated area for customer events, allowing the facility to accommodate activities outside its primary servicing function.

Behind the customer-facing areas, the 950-square-metre workshop is equipped with seven work bays, including dedicated servicing facilities for Top-End Vehicles (TEV). Two additional EV charging bays have also been incorporated to support the growing number of electric vehicles within the Mercedes-Benz lineup. Further expanding its diagnostic capabilities, an AI-powered vehicle scanner is scheduled to be introduced in the first quarter of 2027. The system is expected to support more precise vehicle assessments and help reduce diagnostic and servicing turnaround times. The facility currently operates with a team of 17 aftersales personnel and three support staff, responsible for managing its daily operations and assisting customers throughout their service visits.