BYD owners in Malaysia can now enjoy a more convenient way of managing their vehicle maintenance, with BYD Sime Motors introducing an enhanced digital service booking experience through the Sime Motors OneGo App. The initiative aims to simplify the aftersales experience by allowing customers to schedule servicing and maintenance appointments directly through their smartphones, removing the need for manual booking and confirmation processes.

As the number of BYD vehicles on Malaysian roads continues to grow, the move towards digitalised aftersales services reflects the increasing importance of convenience and efficiency in electric vehicle ownership. Through the OneGo App, owners can check real-time appointment availability, select their preferred service centre and service advisor, and confirm their bookings instantly.

The booking process is relatively straightforward. Owners simply need to select their registered BYD vehicle, enter its current mileage and include any specific notes or concerns for the technical team. Once the appointment is confirmed, a confirmation email containing the relevant booking details will be sent to the customer.

The app also makes it easier to keep track of vehicle maintenance schedules. Owners can add confirmed appointments to their Apple or Google Calendar with a single tap, while upcoming bookings can be viewed directly through the platform. Should their plans change, customers can also reschedule existing appointments through the app. Additionally, the platform provides access to their previous service date, helping owners keep track of their vehicle’s maintenance history without having to go through old records or emails.

According to Jeffrey Gan, Managing Director, Southeast Asia, Sime Motors, the initiative forms part of the company’s broader efforts to strengthen its aftersales capabilities as its customer base expands. He highlighted that delivering a premium ownership experience should extend beyond the initial vehicle handover, with digital solutions playing an increasingly important role in providing more convenient and reassuring aftersales support for BYD owners.

Beyond the convenience of digital bookings, BYD Sime Motors is also offering an additional incentive to encourage customers to make the switch to the OneGo App. BYD owners who schedule their service appointments through the platform will receive a RM50 service discount. The promotional campaign runs from now until 31 December 2026.

Supporting the growing number of BYD vehicles in Malaysia is an aftersales network comprising 33 facilities and 16 body and paint centres nationwide. These are complemented by 45 sales and marketing outlets, providing customers with access to the brand’s sales and aftersales services across the country.

BYD owners can access further information through the official BYD Sime Motors website or contact the company at 1300-38-1888.