Hari Raya Aidilfitri is a time of joyful reunions, bustling open houses, and the much-anticipated balik kampung journeys. Yet, alongside the festive excitement comes the reality of congested highways, long-distance travel, and unpredictable weather conditions. Even the most carefully planned trips can face unexpected disruptions—but that doesn’t mean your celebrations have to be affected.
With the rise of digital solutions, roadside emergencies no longer need to be stressful. Liberty General Insurance introduces its Digital Roadside Assistance (DRA), a smart, user-friendly feature available through the Liberty, Kurnia, and AmAssurance One Touch apps, designed to keep Malaysian drivers safe and supported throughout the festive season.
Help at Your Fingertips
Imagine being caught in heavy traffic halfway to your hometown when your car suddenly stalls. Instead of scrambling to find emergency numbers, DRA simplifies the process with a single tap. The app automatically detects your location and instantly connects you to the nearest available assistance—whether it’s towing or minor roadside repairs. In high-pressure situations, this seamless response can make all the difference.
Real-Time Updates for Peace of Mind
Festive traffic is stressful enough without the added uncertainty of waiting for help. DRA’s real-time tracking feature allows users to monitor the exact location and estimated arrival time of assistance. With live updates and clear visibility from request to arrival, drivers and their families—especially those travelling with elderly parents or young children—can feel reassured every step of the way.
Ready for Malaysia’s Changing Weather
Unpredictable weather, including sudden downpours and flash floods, has become increasingly common during peak travel periods. DRA is built with these realities in mind, offering timely support when drivers need it most. According to Liberty’s Chief Claims Officer, Ronnie Chan, the initiative reflects the company’s broader mission to empower Malaysians with tools that enhance safety and preparedness, not just provide emergency aid.
Smarter Assessments Without the Wait
Not every roadside issue requires towing, and not every driver knows how to assess vehicle problems. DRA integrates visual AI technology with expert human support, enabling remote vehicle inspections via video. This allows drivers to receive immediate guidance and make informed decisions—especially valuable during Raya, when workshops may be fully booked.
A Fully Digital Claims Experience
Should repairs be necessary, the One Touch app connects users to a nationwide network of approved panel workshops. From tracking assistance to monitoring repair progress, the entire process is digitised for convenience. Real-time updates eliminate the need for repeated follow-ups, ensuring a smoother and more transparent experience from start to finish.
A Smarter Way to Travel This Raya
While duit raya, festive treats, and stylish outfits remain essential parts of the celebration, digital preparedness is quickly becoming just as important. Liberty General Insurance’s Digital Roadside Assistance reflects the evolution of insurance—placing convenience, transparency, and customer empowerment at the forefront.
Before setting off on your balik kampung journey, downloading the One Touch app could be one of the smartest decisions you make this festive season. With the right tools in hand, you can focus on what truly matters—celebrating Hari Raya with peace of mind and the people you love.
