Having motor insurance is often seen as a box to tick—something we only think about when life takes an unexpected turn, like a breakdown in rush hour or a fender bender at the traffic lights. But the comfort of knowing you’re insured can quickly fade if you discover your policy doesn’t cover what you need most.
In Malaysia, too many drivers are underprepared. The Vehicle Theft and Accident Reduction Council of Malaysia (VTAREC) reports that thousands of vehicles are on the road completely uninsured. Even more worrying, out of 740,000 road accident cases recorded in 2023, only 40% resulted in insurance claims. While 2024 saw an 11% decline in filed claims, VTAREC believes this is less about improved safety and more about motorists driving without insurance coverage—leaving themselves vulnerable to heavy financial losses.
To avoid being caught off guard, Liberty General Insurance has highlighted five key details every vehicle owner should pay attention to when reviewing their policy:
- Roadside Assistance Availability
When your car breaks down unexpectedly, panic often overshadows rational thinking. What many drivers don’t realize is that 24/7 roadside assistance is frequently included in comprehensive policies. Make sure you know whether your plan includes it, how to access it, and whether support is available via an app for quicker activation during emergencies.
- Coverage After Major Life Changes
Life doesn’t stand still—whether it’s marriage, starting a family, or switching vehicles, these milestones can impact your insurance needs. If your policy hasn’t been updated to reflect new circumstances, you could be left without adequate protection for yourself and your loved ones. A quick review and update can make all the difference.
- The Misconception of “Comprehensive”
The word “comprehensive” may sound like total coverage, but in reality, it has limitations. Natural disasters, custom modifications, or theft may not automatically be included. Understanding exactly what’s covered—and what isn’t—ensures you don’t face nasty surprises later on.
- The True Cost of Minor Accidents
A small dent may look harmless, but with modern cars equipped with sensors and advanced parts, repair bills can escalate quickly. Ignoring your insurance and paying out of pocket may seem easier at first, but the financial impact can be significant. Having the right coverage can save you from unexpected costs.
- Policy Accessibility
In emergencies, rifling through drawers or glove compartments for paper documents is impractical. Today, digital access to your policy is crucial. Many insurers now provide apps where you can view coverage, request assistance, and track claims in real time—giving you peace of mind at your fingertips.
Adapting to the digital age, Liberty General Insurance has launched Digital Roadside Assistance (DRA), allowing drivers to request help, track service providers, and manage claims—all via smartphone. Available through the Liberty Insurance, Kurnia Insurans, and AmAssurance apps, DRA brings convenience and reliability to Malaysian motorists, ensuring help is only ever a tap away.
For more details, visit www.libertyinsurance.com.my.
