Mercedes-Benz Malaysia recently held its prestigious Retail Partner of the Year 2024 awards, a celebration of excellence, resilience, and customer-centric performance across its nationwide retail network. This annual event, a highlight in the luxury automotive calendar, recognised outstanding contributions from retail partners who elevate the brand’s commitment to premium service and operational excellence.
Leading the celebration was NZ Wheels Johor Bahru, which earned the coveted Retail Partner of the Year title. The dealership didn’t stop there—it also secured wins in Best in Customer Services and Best in Sales, making a strong statement about its all-round performance and dedication to customer satisfaction.
In a statement reflecting the spirit of the awards, Amanda Zhang, CEO & President of Mercedes-Benz Malaysia, said, “2024 was a year defined by resilience, transformation, and relentless pursuit of excellence. At the forefront of this journey are our retail partners, whose exceptional dedication and performance serve as the driving force behind the luxury experience that defines Mercedes-Benz.”
This year’s awards showcased achievements across six key categories:
- Best in Customer Services
- Best in Financial Services
- Best in Business Excellence
- Best in Sales
- Best in Customer Satisfaction Index (CSI) 5-Star Rater
- Retail Partner of the Year
Other notable honorees included:
- NZ Wheels Bangsar, awarded Best in Financial Services for its tailored financing solutions.
- Cycle & Carriage Bintang Johor Bahru, which received the Business Excellence award for its strategic leadership.
- Hap Seng Star Kinrara, recognised with the Best in CSI (5-Star Rater) award, reflecting its commitment to top-tier customer satisfaction.
With a robust network of 32 authorised retailers across Malaysia, Mercedes-Benz continues to set benchmarks in luxury automotive experiences. The brand’s collaborative approach with its retail partners ensures that every customer interaction reflects the values of innovation, performance, and craftsmanship that Mercedes-Benz is renowned for.
As the automotive landscape evolves, Mercedes-Benz Malaysia stands firm in its vision—to not only lead, but to redefine the standards of luxury mobility for a new generation of discerning drivers.
