BYD Sime Motors Expands Aftersales Network in Malaysia

As Malaysia’s demand for electric vehicles (EVs) continues to soar, Sime Motors, the official distributor of BYD cars in the country, is setting benchmarks in customer care and aftersales support. Closing out 2024, the company proudly announces the expansion of its BYD aftersales network to 21 service centres nationwide, delivering convenience and peace of mind to BYD owners.

The expanded network comprises 21 service centres strategically positioned across Peninsular and East Malaysia, including 17 Authorised Service Centres equipped with Body & Paint (B&P) facilities. Key regions such as Penang, Klang Valley, Johor Bahru, East Coast, Sarawak, and Sabah benefit from seamless accessibility to expert services. These centres provide cutting-edge body repair solutions, supported by certified EV technicians and advanced tools, including hydraulic parking bays for enhanced operational efficiency.

BYD Sime Motors underscores its commitment to a holistic ownership experience through advanced facilities tailored to meet customer needs:

Centralised Parts Distribution Centre (PDC)

A digitally managed hub ensures timely and sufficient delivery of parts to service centres and dealers nationwide. Optimised inventory and streamlined distribution minimise vehicle downtime, guaranteeing efficient repairs.

Pre-Delivery Inspection (PDI) Centre

Equipped with a three-level mechanical parking system for optimal space usage, this facility conducts rigorous quality checks on vehicles before delivery. Customers can trust that their BYD vehicle meets the highest standards upon arrival.

Service Centres with Advanced EV Tools

All BYD service centres are equipped with specialised tools designed for EV maintenance. While their vehicles are serviced, customers can relax in premium lounges featuring comfortable seating and workspaces.

Body & Paint (B&P) Centres

These professional centres use state-of-the-art equipment for body repairs, with trained technicians ensuring all work meets original manufacturer standards. Vehicles are restored to pristine condition, providing peace of mind to owners.

Service excellence at BYD is driven by its team of High Voltage (HV) certified technicians. These professionals undergo extensive multi-level training programmes to maintain 100% certification, ensuring they are equipped to deliver world-class EV maintenance and repair services.

BYD Sime Motors offers comprehensive warranty packages, ensuring long-term peace of mind:

Vehicle Warranty: 6 years or 150,000 km
Battery Warranty: 8 years or 160,000 km (replacement provided if the State of Health falls below 70%)
Drive Unit Warranty: 8 years or 150,000 km

For additional support, the BYD Customer Care line (1300-38-1888) operates Monday to Friday, 8 am to 5 pm, providing assistance for inquiries and feedback. Furthermore, 24/7 BYD Roadside Assistance is available nationwide, ensuring help is just a call away.

BYD’s Service Packages are designed to suit varying customer usage patterns and provide financial predictability by locking in current service prices. Available in 3-, 6-, and 8-year options, these packages come in Standard and Plus tiers, offering flexibility for high- and low-usage drivers. Customers can purchase these packages separately or bundle them with car loans for added convenience.

As 2024 concludes, BYD Sime Motors remains steadfast in its mission to redefine customer care, delivering a seamless, reliable, and rewarding ownership experience. With an eye on 2025, the company continues to innovate and grow, setting new standards in EV aftersales services in Malaysia.