The smartCare Programme is designed to ensure the roadworthiness of all smart vehicles while providing proactive support to current owners. This comprehensive initiative offers a suite of services and features aimed at enhancing the premium ownership experience and maintaining the highest standards of safety and reliability.
The smartCare Programme introduces eight key components to the smart aftersales ecosystem, delivering an unmatched digital experience, reliable battery management, and top-tier aftersales services. Key highlights include:
- Live High Voltage (HV) Battery Monitoring
- Aftersales Digital Services via the Hello smart App
- Local HV Battery Repair Partner
- Warehouse & Logistic Partner
- Service Outlet Facility with HV Battery Rooms
- EV Chargers at all smart Outlets
- Qualified EV Technicians
- Body & Paint Facilities
Live High Voltage Battery Monitoring
A unique feature of the smartCare ecosystem is the Live High Voltage Battery Monitoring system. This advanced safety measure provides real-time monitoring of battery health in smart vehicles, offering pre-emptive solutions for potential issues. Integrated into all modern smart vehicles, this system alerts smart Central directly, ensuring prompt action to maintain optimal performance and reliability.
Enhanced Ownership Experience
The Hello smart App further enhances ownership by enabling easy service bookings, access to user guidelines, and emergency assistance through a user-friendly interface. Additionally, smart owners can contact the smartCare Centre at 1-800-22-8877 for inquiries, ensuring immediate support whenever needed.
Local HV Battery Repair Services
Our partnership with local HV battery repair services empowers smart Malaysia to deliver swift and eco-friendly repairs by reusing functional components. This collaboration minimizes downtime and significantly reduces environmental impact. The qualified battery technicians at our local repair center, armed with a prestigious Qualified Certificate of Training, are committed to providing top-tier care for your smart vehicles.
Expert Aftersales Service
Supported by smart Central in China, the highly trained EV experts at smart Malaysia ensure superior aftersales service through continuous training and up-to-date knowledge of EV technology. These local talents, with their globally acknowledged high-level expertise, provide the highest standards of professionalism. Having a local HV Battery Repair Partner is crucial for guaranteeing user safety and building confidence in owning smart all-electric vehicles.
Reliable Warehouse and Logistics
smart Malaysia partners with a dependable warehouse and logistics provider to ensure parts are readily available and efficiently managed. With over 3,000 SKUs and 10,000 parts in stock, this partnership reduces wait times and enhances service efficiency, crucial for smart owners needing quick repairs.
Dedicated HV Battery Room
smart Malaysia stands out as the only brand with a dedicated HV Battery Room, ensuring all battery storage and tasks are performed safely and securely. This specialized facility underscores our commitment to exceptional care, environmental safety, and customer security.
Comprehensive Body & Paint Facilities
Our Body & Paint (B&P) facilities, located in smart Ipoh, smart KL B&P, and smart Penang, are equipped to handle insurance claims, windscreen replacement, body painting, and repair. These facilities use genuine parts, maintaining vehicle warranty status and upholding the highest quality standards. Additionally, all 10 smart outlets nationwide are equipped with EV chargers, offering convenient access to both AC and DC charging.
smartCare Customer Day Event
smart Malaysia invites all smart car owners to the smartCare Customer Day event, offering an informative and interactive session. Attendees can expect:
- Technical Insights: Learn about vehicle operations, charging procedures, and maintenance best practices.
- Hands-On Demonstrations: Master vehicle inspections, basic maintenance tasks, and optimizing smart car performance.
- smart PRO Tips: Get insider advice on tire conditions, vehicle lights, battery range management, and more.
Join us at smart Ipoh and smart Alor Setar on June 22, 2024, at 10 am to empower yourself with the knowledge and skills needed to keep your vehicles running smoothly and efficiently.
Premium Ownership Benefits
Own a smart #1 and enjoy the All-Inclusive Premium Ownership Experience. With smartCare, you receive:
- 8-Year/200,000km High-Voltage Battery Warranty
- 8-Year/150,000km High-Voltage Component Warranty
- 4-Year Unlimited Mileage Vehicle Warranty
- 2-Year Unlimited Mileage Spare Parts Warranty
Benefit from 24/7 Roadside Assistance for hassle-free driving. The On-The-Road Prices (without insurance) for the smart #1 Pro, Premium, and BRABUS – inclusive of Sales and Service Tax – are RM169,000, RM209,000, and RM249,000, respectively.
