Mercedes-Benz Malaysia recently celebrated remarkable achievements and a dedication to top-notch customer service at the Retail Partner of the Year 2023 Awards, held on March 5th at Resorts World Awana, Genting Highlands. The event showcased the commitment of Mercedes-Benz Malaysia’s retail partners to elevating standards of excellence within the fiercely competitive automotive industry, with Hap Seng Star Bukit Tinggi securing the coveted title of Retail Partner of the Year.
Against a backdrop of luxury and sophistication, the awards ceremony acknowledged leading retail partners for their exceptional contributions. Mercedes-Benz Malaysia emphasized its dedication to continuous improvement and investment in its extensive network of retail partners nationwide, ensuring the delivery of value to consumers.
The awards ceremony comprised six categories, each highlighting the operational excellence of retail partners in various domains. These categories included Best in Customer Services, Best in Financial Services, Best in Business Excellence, Best in Sales, Best in Customer Satisfaction Index (CSI) 5 Star Rater, and the prestigious Retail Partner of The Year 2023.
Hap Seng Star Bukit Tinggi shone particularly bright, clinching the esteemed title of Retail Partner of The Year, alongside victories in the Best in CSI 5 Star Rater and Best in Financial Services categories, demonstrating outstanding performance across multiple metrics. NZ Wheels Johor Bahru secured the Best in Sales award, while Hap Seng Star Setia Alam claimed the Best in Customer Service accolade. Additionally, Cycle & Carriage Bintang (Northern) Juru/Bukit Tengah emerged triumphant in the Best in Business Excellence category.
Looking forward, Mercedes-Benz Malaysia remains steadfast in its commitment to its retail partners and the continual enhancement of the customer experience. With a vast retail network in the premium sector spanning across Malaysia, comprising 30 authorized retailers nationwide, Mercedes-Benz is dedicated to nurturing excellence, driving innovation, and perpetuating the esteemed legacy of the Mercedes-Benz brand, both in Malaysia and beyond.
