Carro, the parent company of myTukar, is set to revolutionize the region’s automotive aftersales services with the introduction of Carro Care. The Carro Care is backed by a US$60 million partnership with Jardine Cycle & Carriage (JC&C) to leverage proprietary technology to enhance the vehicle ownership experience.
The Carro Care is expected to bring together the strengths of both entities. Carro will provide its cutting-edge technologies, while JC&C will contribute strong aftersales value chains and a well-established market presence. The initial focus for Carro Care will be on Singapore and Malaysia, with Malaysia being the first country to experience the transformation. Under this initiative, myTukar’s refurbishment and service centers will undergo rebranding and receive a complete integration of Carro’s advanced technological capabilities.
Leading the helm as CEO of Carro Care is SV Balasubramanian, a seasoned professional with more than three decades of experience in the automotive industry. Over the last 18 years, he played a pivotal role at Cycle & Carriage Bintang, specializing in Mercedes-Benz aftersales services.
Balasubramanian expressed his vision for Carro Care, stating, “Customers are looking for honesty, quality, and transparency in vehicle aftersales services – whether it’s for routine maintenance or urgent repairs. We are confident that Carro Care will not only meet but exceed these expectations. Our tech-driven approach will provide customers with unmatched convenience and top-notch service, all at a more affordable price point. With Carro Care, customers can expect upfront, transparent pricing for the services they need, as well as comprehensive records of their servicing history and visits with us. This initiative will undoubtedly strengthen our position in the market.”
Aaron Tan, the Co-founder and CEO of Carro, expressed his optimism about the partnership with JC&C, saying, “Through this collaboration, we are confident that we can maintain our leadership and continually enhance the end-to-end car ownership experience for our valued customers.”
For more information about Carro Care, please email marketing@carro.co.
