Due to the surging market demand for BYD’s vehicles, Sime Darby Motors will focus on enhancing the BYD customer experience by upgrading their after-sales service offerings. There is an extensive range of end-to-end after-sales services offered to BYD owners, including customer care, service centers, body and paint services, and a parts distribution center. To demonstrate their commitment further, Sime Darby Motors recently launched a selection of tailored after-sales service packages designed to meet the specific needs of BYD owners.
To enhance their customer’s satisfaction, BYD ensures that every aspect of after-sales care meets international standards. Highly trained technicians equipped with specialized skills offer expert consultation and service care, guaranteeing a worry-free ownership experience for EV owners. Sime Darby Motors also operates three authorized Body and Paint Centers strategically located in Penang, Klang Valley-Bukit Jelutong, and Johor Bahru, providing dedicated care for both minor and major body repairs. These centers are authorized by insurance panels to deliver professional body repair services to BYD owners.
Complementing these services, BYD’s digital initiatives, such as service diagnostics by technicians and user-friendly mobile application features for locating service centers, further enhance customer care. By leveraging a digital tracking system, the parts distribution center ensures optimal stock availability and timely delivery to BYD locations across the nation, showcasing BYD’s commitment to delivering innovative solutions and exceptional customer service.
To further elevate the ownership experience of BYD owners in Malaysia, Sime Darby Motors now offers the Service Standard Package and Service Plus Package. The Service Standard Package is available for three, six, and eight-year periods or upon reaching 60,000, 120,000, or 160,000 kilometers respectively, with prices ranging from RM1,688 to RM4,888*. It includes services such as reducer oil replacement, air conditioning filter replacement, brake fluid service, drive motor coolant service, and air conditioning system refrigerant service.
Meanwhile, the Service Plus Package is available for a six-year period of 120,000 kilometers or an eight-year period of 160,000 kilometers, with prices ranging from RM7,888 to RM12,888*. Additional services included in this package cover windscreen washer fluid replacement, wiper blades replacement (front and rear), remote control battery replacement, 12V battery replacement, brake pads replacement (front and rear), and brake disc replacement (front and rear). Terms and conditions apply.
Sime Darby Motors takes pride in offering these comprehensive after-sales service packages, aiming to further enhance the ownership experience for BYD customers in Malaysia. With a robust infrastructure, advanced digital management systems, and a dedicated team, Sime Darby Motors is fully committed to providing the highest level of care and support, ensuring the long-term satisfaction and enjoyment of BYD owners.
